Tracking order

We provide global order tracking for all shipments. Follow the steps below to check your order status:

1. Get Your Tracking Number

Once your order is shipped, you will receive a confirmation email with a tracking number.
If you have not received a tracking number, please check your spam folder or contact us at info@shopurora.com.

2. Track Your Order

Visit our Order Tracking Page and enter your order number or email to check your shipping status.

3. Order Status Guide

Status	Description
Processing	Your order is being prepared for shipment
Shipped	Your order has been handed over to the carrier
In Transit	Your package is on its way (usually takes 7-15 days)
Out for Delivery	Your package is about to be delivered
Delivered	Your order has arrived successfully
Exception	Possible delay due to customs or other reasons, please contact us

4. Shipping Issues & Support

Please contact us if:
✅ Tracking hasn’t updated for over 10 days
✅ Tracking number is invalid or missing
✅ Package is marked as delivered but you haven’t received it

📧 Email: info@shopurora.com