Contact us

📞 Contact Us

We’re here to help! If you have any questions about your order, shipping, or products, feel free to reach out to us.

📧 Email Support

For any inquiries, please email us at info@shopurora.com. We aim to respond within 24-48 hours on business days.

🛍️ Order & Shipping Inquiries

If you need assistance with your order, please provide your order number and the email used for purchase to help us assist you faster.

📦 Returns & Refunds

For issues regarding defective or damaged items, kindly send an email with your order number and photos of the product to info@shopurora.com.

📍 Business Hours

⏰ Monday - Friday: 9:00 AM - 6:00 PM (PST)
📅 Closed on weekends and public holidays

We appreciate your support and will do our best to assist you! 💙